Spingranny Responsible Gambling
Gambling is entertainment. Spingranny operates on that basis, and this page sets out the specific tools available to you, the external organisations that offer independent support, and how to reach us directly. Spingranny holds a licence issued by the Gaming Board of Anjouan, Union of the Comoros (licence reference ALSI-202408027-FI2, held by Ceshiroza SRL).
Our commitment
Spingranny is licensed by the Gaming Board of Anjouan, Union of the Comoros, and operates under the compliance obligations that licence carries. Minimum age is 19, enforced at registration and verifiable by document request at any point. We maintain a documented anti-fraud programme, publish our KYC and AML policies in the site footer, and keep account data for five years in line with legal requirements.
Tools available
Several controls are available directly from your account, without contacting support.
From the cashier’s personal settings section, you can set deposit limits on a daily, weekly, or monthly basis. These take effect immediately when you lower them. Raising a limit is subject to a cooling-off period before it applies.
From the Gambling Limits section of your account, you can:
- Set loss limits to cap how much you can lose in a given period
- Restrict account access for a defined period (cool-off or time-out)
- Set session time limits and reality check intervals
Self-exclusion is available directly from the Self-Exclusion section of your profile. Activating it closes and blocks your account immediately, with no need to contact support first. After exclusion, we will make reasonable efforts to prevent new accounts being opened under your details. One documented limitation: deposit limits cannot currently be enforced on cryptocurrency deposits.
Signs to watch for
Some patterns can indicate that gambling has moved outside its intended place. These are factual markers, not a judgement.
- Chasing losses by placing further bets to recover money already lost
- Spending more time or money gambling than you planned
- Gambling affecting time with family, friends, or work
- Borrowing money or selling possessions to fund gambling
- Feeling restless or irritable when not gambling
- Concealing how much time or money you spend on gambling
Where to get help
Several independent organisations offer free, confidential support.
- ConnexOntario: connexontario.ca
- Responsible Gambling Council: responsiblegambling.org
These services operate independently of Spingranny. Contacting them does not require you to have an account with us or to notify us first.
Contact us
To request self-exclusion, ask about your limits, or close your account, you can reach our support team via live chat (available 24/7) or by email at [email protected] , with replies within a day. For account closure specifically, you can also write to [email protected] . Self-exclusion triggered from your profile takes effect immediately, but if you prefer to handle it through support, agents are available at any hour.